Chi'Va Privacy Policy
Effective Date: 2/28/2025
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information.
Chi'Va is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and disclose your data when you use our services, in compliance with applicable laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By accessing or using Chi'Va, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform.
Information We Collect
We collect and process the following categories of data, which are necessary for delivering our services and ensuring compliance with applicable regulations.
A. Personal Information You Provide When you register, subscribe, or interact with Chi'Va, you may voluntarily provide the following data: Contact Information: Name, email address, phone number. Billing Information: Payment details necessary for processing subscriptions or one-time purchases. Session Data: Information entered during guided EMDR sessions (limited to session summaries for user reference). Note: We do not store sensitive health information beyond the minimum required for session records.
B. Automatically Collected Information We may collect certain information automatically when you use the platform, including: Device Information: IP address, device type, operating system, and browser type. Usage Data: Interaction history, timestamps, and session duration for performance monitoring and service improvement. Cookies and Tracking Technologies: Used to enhance user experience and collect analytics data. You may control cookie preferences through your browser settings.
How We Use Your Information
The data collected is used for the following purposes: Service Delivery: To provide, personalize, and improve Chi'Va services and guided EMDR sessions. Subscription Management: To process payments and manage your account. User Support: To respond to inquiries and resolve technical issues. Security and Compliance: To detect and prevent fraud, ensure compliance with our Terms of Service, and meet legal obligations.
Disclosure of Information
We do not sell or share your personal information with third parties for direct marketing purposes. However, we may share information in the following circumstances:
A. Service Providers: We engage third-party vendors to help deliver our services (e.g., payment processors, cloud service providers). These vendors are contractually required to protect your data and use it only for the specified purpose.
B. Legal and Regulatory Requirements: We may disclose personal information to comply with applicable laws, legal processes, or governmental requests, or to protect the rights, safety, and security of Chi'Va and its users.
C. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same protections outlined in this policy.
Use of Third-Party Services & Analytics
Chi'Va may use third-party services for analytics and platform improvement, such as Google Analytics or similar tools. These services may collect data about your interactions with the platform to help us better understand user behavior and enhance the experience.
Data Retention
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Session summaries are retained for user reference but can be deleted upon request.
International Data Transfers
If you are accessing Chi'Va from outside the United States, please note that your data may be transferred to and processed in the U.S. We ensure that appropriate safeguards are in place to protect your data during such transfers, in accordance with applicable laws.
Data Security
We take data protection seriously and implement industry-standard measures, including encryption, secure access protocols, and regular security audits, to safeguard your information. However, no system is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data: Right to Access: Request a copy of the personal information we hold about you. Right to Rectification: Correct inaccuracies in your personal information. Right to Erasure: Request the deletion of your personal information, subject to legal exceptions.
Children's Privacy
Chi'Va is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will promptly delete it.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or legal obligations. Any significant updates will be communicated to users via email or through the platform.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at: Email: legal at chivaemdr.com Address: Chi'Va, 900 E Criner St, Grandview, TX 76050